Jr. Customer Relations Staff

TeamManresa, Quezon CityFull Time

Role Overview

The Junior Order Processing Staff’s main responsibility is order-taking and customer service. This position handles all customer-related inquiries and processes all orders assigned to the team. He or she provides excellent customer service by ensuring all customer orders are processed accurately and on time, not to mention that he/she provides constant updates to the customer.

Duties & Responsibilities

Handles all orders from the assigned customer accounts and ensures that the orders are processed immediately and accurately.
Coordinates with supply chain/warehouse team regarding stocks availability and timely deliveries of orders.
Update sales agents with the customer orders and potential sale transactions. Provides update to the agents regarding the processed orders.
Accurately process orders in the system and coordinate with the warehouse for the printing of documents.
Answers all customer inquiries and provides accurate information about the company’s products.
Provides customer assistance regarding any issues or concerns raised by the customer. Escalates complex or unresolved matters to the Senior Customer Relations Staff or Team Leader when beyond their capacity or authorization.
Follows instructions and feedback from the Team Leader and Senior Staff to improve performance and ensure alignment with team standards.
Performs other tasks that may be assigned from time-to-time by the immediate superior.

Qualifications

Bachelor’s degree is preferred.
Experience in the tire and automotive industry is an advantage.
With experience in the customer service industry or setup.
Proficient with Microsoft Office (Word, Excel, PowerPoint, Outlook)
Willing to work under pressure and minimal supervision or guidance.
With excellent decision-making and problem-solving skills
Good moral character, with a commitment to ethical behavior and integrity in all professional dealings.
Strong sense of teamworking.

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Role Overview

Duties

Handles all orders from the assigned customer accounts and ensures that the orders are processed immediately and accurately.
Coordinates with supply chain/warehouse team regarding stocks availability and timely deliveries of orders.
Update sales agents with the customer orders and potential sale transactions. Provides update to the agents regarding the processed orders.

Qualifications

Bachelor’s degree is preferred.
Experience in the tire and automotive industry is an advantage.
With experience in the customer service industry or setup.

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